Return & Exchange Policy

Can I make changes to or cancel my order?

We cannot make changes or cancel orders once they have been placed. Please double check your cart before placing an order.

Can I add a discount code even though I already placed an order? 

We are not able to process a discount refund after an order has been placed. We apologize for the inconvenience. 

Jewelry & Nails Return Policy: 

We do not accept any returns or exchanges due to the pandemic. All sales are final, no returns, no exchanges, no refunds. Our shipping department double checks every product and carefully pack every order to make sure you receive your order in its best condition. If items arrive broken, guest must contact us via email within 7 days of receiving the item and provide photos. 

After inspection, our team will reach out to you within 48 hours. If it is determined that your item was received broken due to the mail carrier, Timeless Avenue will send you a prepaid label. You will be required to send back the broken item in its original packaging. Item must be returned in its original packaging for a store credit. Please note that you will only receive a store credit for future use.